Terms of service
Chapters Home Fragrance (Pty) Ltd - Terms of Service
Last Updated: 20 March 2025
Welcome to Chapters Home Fragrance (Pty) Ltd. These Terms of Service govern your use of our website, products, and services. By accessing or using our website or purchasing our products, you agree to be bound by these terms. Please read them carefully.
1. General Information
Chapters Home Fragrance (Pty) Ltd is a home fragrance company that offers scented candles, diffusers, and related products through our website and retail partners. Our website and services are intended for use by individuals who are at least 16 years old or have the consent of a parent or guardian.
2. Ordering and Payment
- All prices on our website are in South African Rand, inclusive of VAT, and are subject to change without notice.
- We accept major credit cards, debit cards, and any payment methods specified on our checkout page.
- Once an order is placed, you will receive an order confirmation email. If you do not receive this email, please contact us immediately.
- We reserve the right to refuse or cancel any order if fraud or unauthorized activity is suspected.
3. Shipping and Delivery
- We offer shipping in South Africa only. Shipping costs and delivery times vary based on location and are provided via our shipping suppliers.
- Once your order is shipped, you will receive a confirmation email with tracking information.
- We are not responsible for delays caused by shipping carriers or events beyond our control.
4. Returns and Refunds
Please refer to our Returns Policy (link to returns policy) for detailed information on returning products and requesting refunds.
5. Product Availability and Descriptions
- While we strive to ensure that our product descriptions are accurate, we do not guarantee that all content on our website is error-free, complete, or current. If a product is incorrectly priced or described, we reserve the right to correct the information and cancel or modify orders accordingly.
- All products are subject to availability, and we reserve the right to limit quantities or discontinue items without notice.
6. Intellectual Property
- All content on our website, including text, graphics, logos, images, and product descriptions, is the property of Chapters Home Fragrance (Pty) Ltd and is protected by intellectual property laws.
- You may not copy, modify, distribute, or use any of our content without our express written permission.
7. Privacy
Your privacy is important to us. Please review our [Privacy Policy](link to privacy policy), which explains how we collect, use, and share your personal information.
8. Limitation of Liability
- To the fullest extent permitted by law, Chapters Home Fragrance (Pty) Ltd shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our website, products, or services.
- We are not responsible for any loss or damage caused by third-party shipping carriers, delays, or other factors beyond our reasonable control.
9. Warranties
- We make no warranties or representations about the accuracy or completeness of the content on our website or the quality of our products, except as explicitly stated in our product descriptions.
- Our products are provided “as is” and “as available” without any express or implied warranties.
10. Governing Law
These Terms of Service and any disputes arising from your use of our website or purchase of our products will be governed by the laws of South Africa, without regard to conflict of law principles.
11. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time without prior notice. Any changes will be posted on this page, and your continued use of our website constitutes your acceptance of the updated terms.
12. Contact Information
If you have any questions or concerns about these Terms of Service, please contact us at:
Chapters Home Fragrance (Pty) Ltd
hello@chapters.company
